Correction: Report

Physiotherapy Practice

This report provides a summary of the findings of a patient satisfaction survey, which was conducted with questionnaires in the physiotherapy practice of Doctor Sandtner in the week of 2nd to 8th June . While the survey showed reasonable levels of satisfaction with the physiotherapists working there, the patients were not satisfied with the layout of the practice itself.

Physiotherapists In general, patients were positive in their views of the physiotherapists. They were described as friendly, communicative and very professional. In addition, they take plenty of time for each individual patient.

Therapy cabins One issue which emerged from the patient’s responses was the boring layout of the therapy cabins. It was generally felt that the cabins were too small and that the gray plastic walls made the atmosphere unfriendly. Many respondents would like to see some decoration or music. Another reason for dissatisfaction was the lack of privacy – a large number of patients indicated that you could hear the other patients talk in the next cabins. Furthermore, many respondents would like to see some decoration or music.

The waiting room Another important point that came out of the survey was the poor organization of the waiting room. Most frequently the respondents complained about that there were not enough seats for all the patients waiting. Many patients had to stand while they had been waiting for their treatment. In addition to that, the respondents disliked the uncomfortable plastic chairs and the bright blue of the walls. They would wish for some magazines, pictures and plants.

Recommendations It is clear to see that many aspects of this physiotherapy practice need to be improved. An important first step to increase the well-being of the patients would be to paint the walls a more pleasing colour and perhaps hang some pictures. It is also essential to provide more, and more comfortable, chairs in the waiting room. To ensure more privacy in the cabins, soundproof walls would be essential. If all these proposals for change are implemented, a lot will turn for the better.